Shipping policy

How Does Delivery Work?

Processing Time:

We offer same-day dispatch on business days. Please allow up to 1-3 business days for our team to pack your order.

Delivery Time:

After processing, delivery typically takes 5-10 business days, depending on your location. Rest assured, we work with trusted carriers to ensure your order arrives as quickly as possible.

*This doesn't include our 1-3 days processing time.

If your order does not arrive within 30 business days, please contact us so that we can follow it up with the courier.

We offer worldwide shipping

Shipping Destinations:

North America

Canada

United States (Except Alaska, Guam, Hawaii, Marshall Island, Puerto Rico, Northern Mariana lslands, U.S. Virgin lslands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)
South America Bolivia, Colombia
Europe

Belgium, Bulgaria, Czechia, Ireland, Latvia, Liechtenstein,Luxembourg, Slovenia, Estonia, Lithuania, Denmark, Finland, Sweden, Switzerland, Greece, Serbia, Austria, Poland, Italy, France,  Netherlands, United Kingdom, Croatia, Hungary, Romania, Slovaka

Portugal(Except Madeira, Azores)

Spain (Except Balears Province, Ceuta, Las Palmas, Melilla, Santa Cruz de Tenerife)
Asia

Singapore
Oceania

Australia, New Zealand


Tracking Information:

Tracking is available for all orders! Once your order has been shipped, you’ll receive an email with your tracking number so you can follow its journey every step of the way.

Additional Information:

  • Business days do not include weekends or holidays.
  • If you have any questions about your order, feel free to contact our support team.

We’re committed to delivering your items quickly and reliably—thank you for choosing us!

Incorrect Shipping Address Details:

We will deliver the products ordered to the address that was provided for delivery when the order was placed. We ask that customers double-check that the delivery addresses provided are accurate, correctly written, and include a full postcode in accordance with postal service addressing regulations. If an order is delayed or lost in the mail due to a customer's incorrectly provided or incomplete address/postcode, Mochi Softies is not liable and the customer will be subject to additional product purchase charges and delivery charges if applicable. We reserve the right to ask you to wait up to 28 business days before we resend the item.

If you have any questions or do not receive a confirmation and delivery email from us, please email contact@ruott.com.